Shipping policy


Flower Delivery Policy

We take great care to ensure your flowers are delivered fresh, beautiful, and on time. Please review our delivery policy below.

Delivery Areas

We deliver to selected local areas. If your location falls outside our delivery zone, we will contact you to discuss available options.

Delivery Time

  • Same-day delivery is available Monday -Friday for orders placed before the cut-off time(1:00pm) and Saturday (10:00am)
  • We highly recommend you place your order a day in advance to ensure delivery within business hours the next working day.
  • Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances.
  • We do not guarantee exact delivery times unless specifically agreed upon.
  • Sunday and Public Holiday Delivery, we can deliver on Sunday within Auckland only (no rural) .We don't deliver on Auckland Anniversary Day, Easter Sunday, Waitangi Day, Anzac Day and Christmas Day. If you place an order on any of those specific days, your delivery will be scheduled for the next business day.

Delivery Charges

Delivery fees vary depending on location and will be calculated at checkout.

Recipient Availability

  • Please ensure the recipient’s address and contact details are accurate.
  • If the recipient is unavailable, flowers may be left in a safe place, with a neighbor, or returned for re-delivery (additional charges may apply).

Substitutions

Due to seasonal availability, some flowers or packaging may be substituted with items of equal or greater value while maintaining the overall style and colour scheme.

Special Occasions & Peak Periods

During peak times (e.g. Valentine’s Day, Mother’s Day, weddings, festivals), delivery times may be extended. We recommend placing orders early.

Incorrect Information

We are not responsible for failed deliveries due to incorrect or incomplete delivery details provided by the customer.

Damaged or Unsatisfactory Deliveries

If your flowers arrive damaged or you are not satisfied, please contact us within 24 hours of delivery with photos so we can assist you promptly.

Cancellations & Changes

  • Orders can be changed or cancelled 24 hours before dispatch.
  • Once an order is prepared or dispatched, cancellations may not be possible.