Refund policy

Return & Refund Policy

At Amigos , we take great care to ensure our flowers are fresh, beautiful, and delivered with love. As flowers and plants are perishable items, our return and refund policy is as follows:

1. Perishable Nature of Flowers

• Plants, Fresh flowers and floral arrangements cannot be returned or exchanged once delivered or collected.
• This policy is in place to maintain hygiene and quality standards.

2. Damaged or Incorrect Orders

We are happy to assist if:

• The flowers or plants arrive damaged, wilted, or in poor condition
• You receive the wrong arrangement or incorrect item

Please notify us within 24 hours of delivery with clear photos of the issue.

After verification, we will offer:

• A replacement, or
• A partial or full refund, at our discretion.

3. Non-Delivery Issues

• If delivery was unsuccessful due to incorrect address, recipient unavailability, or refusal, no refund will be provided.
• Redelivery may be arranged at an additional cost.

4. Colour & Flower Substitutions

• Seasonal availability may require substitution of flowers or colours.
• Any substitutions will be of equal or higher value and similar style.
• Variations in colour or bloom size are not considered defects.

5. Cancellations

• Orders cancelled within 24 hours of placing the order may be eligible for a refund.
• Same-day or custom orders cannot be cancelled once preparation has begun.

6. Refund Processing

• Approved refunds will be processed to the original payment method within 5–7 business days.

7. Contact Us

For any concerns, please contact us at:

📞 096207558

📧 info@flowersofmtroskill.co.nz